Team Manager Service Delivery

Job Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market, providing trade execution, clearing, custody and back‑office support services to Canadian‑based brokerage firms and the Canadian brokerage arms of U.S. firms. This role is located at 483 Bay Street, Toronto, until approximately late 2026, after which the work location will shift to the new Mississauga office at 3 Robert Speck Parkway. The position offers a flexible hybrid schedule and requires current work authorization for all candidates.

What You Will Be Doing

• Managing the service delivery model by diagnosing problem situations and resolving issues promptly.
• Ensuring timely resolution of client inquiries and clear communication of solutions.
• Fostering an environment that promotes feedback while overseeing day‑to‑day operations of the team.
• Maintaining documented development plans and progress...