Location
Plano, Texas
Job Type
Full-time
Posted
May 10, 2026
Job Description
Job Title: Salesforce Solution Analyst (Sales
Service Cloud)
Role Overview
The Salesforce Solution Analyst will partner with business stakeholders to gather, document, and analyze requirements to drive operational efficiency in sales and service departments. They will configure, customize, and maintain Salesforce solutions, ensuring high quality delivery, user adoption, and best practices.
Key Responsibilities
a €¢
Requirements Gathering
Analysis: Collaborate with sales and service teams to define business processes, identify gaps, and document functional requirements, user stories, and acceptance criteria.
a €¢
Solution Design
Configuration: Design and implement solutions using Salesforce declarative tools (Flows, Validation Rules, Custom Objects, Process Builder) to automate workflows.
a €¢
Sales Cloud Focus: Drive optimization of lead management, opportunity management, forecasting, an...
Service Cloud)
Role Overview
The Salesforce Solution Analyst will partner with business stakeholders to gather, document, and analyze requirements to drive operational efficiency in sales and service departments. They will configure, customize, and maintain Salesforce solutions, ensuring high quality delivery, user adoption, and best practices.
Key Responsibilities
a €¢
Requirements Gathering
Analysis: Collaborate with sales and service teams to define business processes, identify gaps, and document functional requirements, user stories, and acceptance criteria.
a €¢
Solution Design
Configuration: Design and implement solutions using Salesforce declarative tools (Flows, Validation Rules, Custom Objects, Process Builder) to automate workflows.
a €¢
Sales Cloud Focus: Drive optimization of lead management, opportunity management, forecasting, an...