Job Description
Job Name: Onsite Support Technician
Company: Atos
Location: Carretera a General Cepeda ****, Saltillo, Coahuila, Mexico
Job Type: Full-time | Rotating shifts
Role Overview:
The Onsite Support Technician provides hands‐on technical support to end users at a designated client location.
This role is responsible for resolving hardware, software, and basic network issues, ensuring systems operate efficiently while delivering a high standard of customer service.
The position operates on a rotating shift schedule to ensure full coverage aligned with client requirements.
Key Responsibilities:
Provide on‐site technical support for desktops, laptops, printers, mobile devices, and peripherals
Diagnose and resolve hardware, software, and basic network issues
Install, configure, and maintain operating systems, applications, and system updates
Manage and respond to support requests using ServiceNow or other ITSM tools
Track, document, and resolv...