Location
dubai
Job Type
Full-time
Posted
June 04, 2026
Job Description
Purpose
The Service Delivery Engineer is responsible for delivering hands-on managed services activities end-to-end, ensuring tasks are completed to standard, within agreed timelines, and properly closed out. The position requires a technically capable, delivery-focused individual who can work across multiple customer environments, collaborate closely with engineers, run service delivery calls, and maintain strong standards in documentation, communication, and task closure.
Work Overview
- Execute hands-on MSP delivery activities end-to-end, ensuring work is completed to standard and within agreed timelines.
- Lead customer onboarding activities and ensure a smooth transition into steady-state support operations.
- Work closely with L1/L2/L3 engineers to plan, deliver, validate, and close technical tasks across customer environment.
- Implement and support technical activities across client infrastructure including endpoints, serve...