Technical Coordinator PH

WE’RE HIRING FOR A TECHNICAL COORDINATOR AT MANILA!
Excis is a leading global IT support company, driven by technical excellence and customer success. We’re seeking a skilled Technical Coordinator to oversee and support our global IT field service operations, ensuring seamless coordination of technical tasks and superior service delivery.
What You’ll Do:

Assist Dispatch: Evaluate technical requirements, assign suitable engineers for onsite and remote jobs, manage ticket lifecycles, and track progress to ensure timely resolution

Support Engineers: Serve as the primary point of contact during job execution, provide remote assistance via collaboration tools (Zoom, Teams, WebEx), troubleshoot technical issues in real-time, and coordinate with specialists for escalations.

Guide Customers: Clarify technical issues and manage expectations, conduct technical vetting and interviews with HR, facilitate technical training and knowledge transfer, a...