Technical Customer Service Representative 2

Fox Factory · Burnaby, British Columbia, Canada

Location

Burnaby

Job Type

Full time

Posted

July 18, 2026

Job Description

Position Summary
 :Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.
Position Responsibilities:
Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
Handle service interactions to maintain customer loyalty and grow customer base
Communicate tuning requirements with customers to derive optimum riding experience
Recommend potential product replacement or services by collecting customer information and analyzing customer needs
Provide Service Estimates and Service Upgrade opportunities before service work is started
Resolve customer issues by using the FOX “Fair Plus” approach
Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP system...
        

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