Technical Executive – SP Market

We are looking for a Technical Executive to join our team in Travel at AXA Partners. This is a key role that bridges technical expertise with team development, providing expert support and instruction to our Agents while managing excellence.

Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.
What You’ll Be Doing

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• Conduct 1-to-1 technical and informative sessions with Agents as needed
  
• Review daily team KPIs and SLAs, reporting to Team Leader and Operations Manager
  
• Conduct complaint analysis and root cause analysis
  
• Participate in and propose process improvement implementations
  
• Participate in crisis cells when necessary
  
• Participate in client audits and workshops at their level
  
• Manage agenda control: daily organization, volume control, categorization, assignment, and prioritization
  
• Monitor Agents' telephony p...