Job Description
Role Overview
The position of Technical Service Engineer (TSE) is responsible for managing, servicing and continuously monitoring major projects at customer sites. This position collaborates with other departments to improve design and development opportunities for our customers. The Technical Service Engineer ensures ongoing service activities meet performance specification, regulatory and manufacturing requirements with the overall goal to support Shed-Tech maintain its competitiveness within the various market segments served.
The Technical Service Engineer will address incoming inquiries and requests for technical support, parts and service, warranty issues and address customer complaints with respect to all equipment. TSE shall take “ownership” of issues and bring each to a conclusion internally and to the satisfaction of the customer in a timely manner. TSE’s may be required for After Hours Customer Support, as necessary.