Technical Services Manager (SAP Basis)

Key Responsibilities

• Serve as the primary contact for private Cloud customers for technical delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
• Be the technical landscape owner.
• Lead technical delivery and management of system landscape as a representative of SAP Global Cloud Operations.
• Act as the single orchestrator for End‑to‑End delivery from SAP Global Cloud Operations.
• Introduce technical managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactively manage operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
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