Technical Specialist, BDMC Solutions

Responsibilities

• Provide technical support, platform administration, and continuous improvement for BDMC technology platforms, including CRM, e-marketing, event management, pitching and proposal tools, digital publishing, professional networking, and related solutions/tools. Ensure these platforms remain reliable, user-friendly, and aligned with business needs while supporting marketing, client development, and business growth through effective system support, process improvement, and operational excellence.
• Act as First Responder to escalated incidents that require deeper technical and functional analysis, helping to diagnose and coordinate resolution.
• Analyse and resolve application and system issues reported by business professionals by identifying root causes, documenting findings, and providing clear, practical recommendations. Support timely issue resolution, reduce recurring incidents, and help maintain stable, reliable platforms for ...