Technical Support Analyst

Title: Customer Service Engineer

Department: Service Department

Experience – 3 to 7 years

Main Objectives:

1. Ensure client satisfaction.

2. Manage relations with existing clients.

3. Service security systems and provide services to our clients. Trouble shooting, solving problems

and finish routine preventive maintenance on time according to Convergint Technologies

standards and policies.

4. Develop new requests and generate revenue from existing clients, support CS team and other

departments with activities as needed within your region.

5. To be proficient in our products and technology. Always improve abilities.

Major Responsibilities:

1. Total client satisfaction.

2. Working with CS Rep., coordinating all customer service issues and managing relations with all

existing clients within assig...