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Technical Support Consultant

Altera Digital Health (India) LLP · Pune, Maharashtra, India

Location
Pune
Job Type
Full time
Posted
June 17, 2026

Job Description

Position Summary

We are seeking a Technical Support Consultant to provide application and technical support for the TouchWorks EHR platform. This role is responsible for troubleshooting client issues, managing support cases through ServiceNow, and collaborating with internal teams to deliver timely resolutions.

The ideal candidate will have experience in healthcare IT support, strong troubleshooting skills, and the ability to work effectively in a fast-paced client-facing environment.

Key Responsibilities

  • Manage and resolve technical support cases for the TouchWorks EHR application using ServiceNow
  • Troubleshoot application, database, integration, and performance-related issues
  • Support EHR workflows, configurations, and healthcare-specific functionalities
  • Investigate SQL, SSL certificates, and connectivity-related issues
  • Collaborate with development and infrastructure teams to resolve complex problems
  • Main...

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