Job Description
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.
With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.
About Role
RTS is the core team responsible for 24/7 production issue handling, incident coordination, issue escalation, progress tracking, and post-incident closure across multiple brands and business lines.
This role is not a traditional customer service or ticket-forwarding position. We are looking for a senior-level candidate w...