Location
kuala lumpur
Job Type
Full-time
Posted
June 09, 2026
Job Description
Responsibilities
- Respond to inbound client requests and troubleshoot technical problems.
- Provide first-line support and guide clients through the resolution of common IT issues.
- Escalate complex problems to higher-level support teams as needed.
- Document all support activities and maintain accurate records.
- Continuously expand your technical knowledge to better assist clients.
- Collaborate with the wider IT team to identify and implement improvements.
Qualifications
- 1–2 years of experience in a technical support or help desk role.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Working knowledge of common software applications and operating systems.
- Ability to learn new technologies and techniques quickly.
- Commitment to providing a high standard of client support.
- Required languages: Engl...