Technical Support Engineer

GKP Solutions, Inc. · metro manila, metro manila, Philippines

Location
metro manila
Job Type
Full-time
Posted
May 30, 2026

Job Description

TECHNICAL SUPPORT ENGINEER


ABOUT THIS FEATURED OPPORTUNITY

We are seeking Technical Support Engineers with a software engineering background to support developers by investigating, reproducing, and resolving technical issues reported through support cases. This role applies software engineering skills in a case-driven environment, focusing on debugging integration issues and guiding resolution.

THE OPPORTUNITY FOR YOU

  • Own developer-reported issues from intake through resolution or escalation
  • Investigate issues starting from external symptoms (e.g., failing API calls, unexpected behavior)
  • Reproduce issues using:
  • APIs
  • SDKs
  • test environments
  • Debug integration-level problems across:
  • APIs
  • SDKs
  • application behavior
  • Analyze logs, payloads, and system responses to isolate root causes
  • Communicate ...

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