Job Description
Piper Companies is seeking a Technical Support Engineer for a technology firm in the Raleigh Durham, North Carolina. The Technical Support Engineer will be responsible for troubleshooting and solving complex technical problems. The average caseload for the Technical Support Engineer would be an average of 3-5 cases per day.
Responsibilities for the Technical Support Engineer include:
·Understand the current technical environment, problem solve, and troubleshoot complex technical issues
·Interact directly with customers to troubleshoot technical issues
·Communicate and escalate complex technical issues
·Collaborate with colleagues to seek out additional training and knowledge transfer
Requirements for the Technical Support Engineer include:
·2+ years of Windows Server systems administration and technical troubleshooting experience
·Experience with Exchange, One Drive, Office , or SQL are a plus
·An interest wo...