Location
Seattle
Job Type
Full-time
Posted
July 18, 2026
Job Description
Job Description
The Technical Support Engineer provides hands-on technical support for the company's global ecosystem of RFID readers, reader chips, and solution partners.
This role troubleshoots hardware and software issues, supports customer adoption, documents and resolves cases, manages RMAs, and collaborates cross-functionally with Sales, Customer Success, Quality, Shipping, and other internal teams.
The position is hybrid, requiring in-office work 2–3 days per week, with occasional meetings outside standard working hours to support global partners.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender ident...
The Technical Support Engineer provides hands-on technical support for the company's global ecosystem of RFID readers, reader chips, and solution partners.
This role troubleshoots hardware and software issues, supports customer adoption, documents and resolves cases, manages RMAs, and collaborates cross-functionally with Sales, Customer Success, Quality, Shipping, and other internal teams.
The position is hybrid, requiring in-office work 2–3 days per week, with occasional meetings outside standard working hours to support global partners.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender ident...