Technical Support Engineer

Company Overview TOFFS TECHNOLOGIES PTE. LTD. Job Summary As a Technical Support Engineer, you will be the frontline technical resource for enterprise customers, resolving platform issues, supporting product trials, and collaborating with sales and engineering teams to enhance customer experience and product development. Responsibilities Provide on-site and remote technical support to enterprise customers by troubleshooting platform issues, delivering guidance, and conducting training to ensure effective platform use Process and resolve support tickets promptly, ensuring timely follow-up and customer satisfaction Assist customers with product trials, proof-of-concept deployments, and platform adoption to drive successful implementation Collaborate with sales teams to identify new business opportunities and provide technical support throughout the sales cycle Prepare detailed technical documents including implementation plans, test reports, and solution proposals to support customer pro...