Technical Support Executive

Job Summary

We are looking for a proactive and customer-focused Technical Support Engineer (Fresher) to join our team. This is a great opportunity for candidates who are eager to start their career in technical support and learn in a fast-paced environment.

The ideal candidate should have a basic understanding of databases, cloud platforms, and troubleshooting concepts, along with good communication skills.

Key Responsibilities

- Provide technical support for applications, systems, and services.
- Troubleshoot and resolve issues related to software, databases, and infrastructure.
- Monitor system performance using cloud monitoring tools and respond to alerts.
- Analyze logs and identify root causes of production issues.
- Assist in deployment support and basic configuration changes.
- Coordinate with development and DevOps teams for issue resolution.
- Maintain documentation for known issues, fixes, and processes.
- Ensure timely...