Technical Support Manager at Nova Steel

Enhance user experiences as a Technical Support Manager at Nova Steel. Oversee helpdesk operations and provide top-tier technical support supporting a dynamic IT environment.
In this pivotal role, you’ll manage support operations and project timelines, ensuring employees have seamless access to technology solutions. The ideal candidate possesses at least five years of experience in technical support management, with expertise in both hardware and software user support.
Key Responsibilities:
• Oversee helpdesk ticket triage and assignment to technicians
• Ensure timely follow-ups on all open support tickets
• Track and manage ongoing IT project risks effectively
• Provide direct technical support across multiple platforms
• Document all interactions and solutions within IT systems
Requirements:
• Degree in Information Technology or a related field
• 5+ years of technical support management experience
• Proficient in Windows 11 and Microsoft 365
• Know...