Technical support manager

.fit_to_content{width:%;height:auto}Your role

As Technical support manager, it will be your overall mission to lead, guide and support the technical support organization on their main activities in the most efficient way, for the PCS business. 
The function is located in the Production Company in Castello d’Agogna and will report to the General Manager.

What we expect from you?

We are looking for a highly motivated & driven person and a real teamplayer that is solution oriented: 

Projects:

Lead the technical support to timely execute the development projects (PCM), respecting what has been agreed in the Master Specification and taken into account design for life principles, budget, timing, lifecycle costs, maintenance costs, deliverables, training….

Product Quality:

High involvement and close follow-up from the technical support team of the product quality in the field by analyzing the feedback from the CC’s through WAnT, FReT, m...