Technical support manager

Reference: JHB -NL-2

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

Duties & Responsibilities

In order to be considered, the following is required: Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written and verbal communication skills Programming languages Data modelling Understanding of database / database management Knowledge of ICT project management pri...