Technical Support Representatives - with or without Experience

Qualifications

• 2nd year College Undergrad (No back subjects) = No experience needed
• HS/SHS Graduates with 6 months BPO experience
• Average communication skills
• Willing to work onsite
• Amendable to any given schedule
• A team player
• Can work ASAP

Job Description

• Main contact of customers for 1&1 support
• Improve weekly and monthly performance based on feedback from the team
• Proactively inform and report to the supervisor for support related issues
• Recommend solutions to customer issues and concerns
• Attend coaching sessions and participate in organizational activities
• Interact with team members and other departments within the company
• To be customer service oriented and to ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures