Technical Support Specialist (German Speaking)

For our location in
Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.
Barcelona
we are looking for a motivated
Technical Support Specialist (German speaking)
for 40 hours/week to start immediately or as soon as possible.
Your Job
You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
You create support tickets and process them to final resolution.
You build personal customer relationships and focus on offering an awesome customer experience.
You remain alert to messages from the incident notification system and inform the response team when incidents arise.
You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
You escape iss...