Technical Support Specialist II - Hybrid

Become a Technical Support Specialist II with Versaterm, working in a hybrid model that combines Tier 2 support with user enablement. Troubleshoot hardware and enhance customer workflows effectively.
Versaterm seeks a hybrid Technical Support Specialist II with 1-3 years in technical support or business analysis. You will leverage intermediate technical skills, perform hardware diagnostics, manage user access, and enhance complex customer features. This role is pivotal in solving both technical issues and optimizing user training for public safety agencies.
Key Responsibilities:
• Diagnose hardware-related and system performance issues
• Manage user access across multiple systems
• Conduct backend database investigations
• Implement features for customer workflows
• Customize solutions and deliver training documentation
Requirements:
• Degree in IT, Computer Science, or equivalent experience
• 1-3 years in technical support or business analysis
• Profic...