Job Description
A Technical Support Specialist is not your typical person in a client-facing role. Our Technical Support Specialists rectify existing problems and troubleshoot potential problems, while utilizing excellent, in-depth knowledge of company products.
They are innovative, enthusiastic, and creative problem solvers with the knack for troubleshooting technology. In addition to troubleshooting, they will act with full ownership meaning they discuss the benefits our software offers to assist our clients with their practices. This position will contribute to the growth by interacting with medical and healthcare professionals, staff and administrators to train them on our technology. Providing exceptional support for new clients and on-going support and training to current clients is one of our three-fold objectives as a company.
RequirementsDUTIES AND RESPONSIBILITIES