Technical Support Specialist

Job Description: Job Objectives Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability. Collect network technical issues and assist to prepare detailed impact analysis for product improvement. Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process. Organize regular visits to the customers, as applicable.
Primary Responsibilities Support AOG ( Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region. Appraise product structure defects/damages to facilitate generation of RDAS ( Repair Design Approval Sheet) Participate in technical event analysis at Group level (with L3 experts). Collect in-service fleet data on critical technical issues for product improvement processes at Group level. Prepare ISIR and coordinate the incident/accident investigations process with the Group. Support...