Job Description
**Job Summary**
- This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention.
The role maintains high customer satisfaction by addressing requirements and resolving issues promptly.
The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.
**Responsibilities**
- Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
- Responds adeptly to queries spanning service, product, ...