Technology Service Operations Manager

Job Description
Position Summary

The Technology Service Operations Manager is responsible for overseeing the end-to-end lifecycle of IT operational support tickets, ensuring clear ownership, continuous progress, and adherence to defined service level agreements (SLAs) across IT teams. This role serves as the central point of coordination for service operations, driving accountability, improving service delivery efficiency, and maintaining visibility across all active workstreams.

This position does not include direct people management but requires strong cross-functional leadership and process ownership, including oversight of Jira Service Management workflows and operational asset coordination.

Key Responsibilities

- Own and manage the full lifecycle of operational support tickets from intake through resolution and closure

- Monitor and enforce SLAs, ensuring timely responses, updates, and issue resolution

- Act as the central a...