Technology Support Analyst

JPMorgan Chase & Co. · Dublin, County Dublin, Ireland

Location

Dublin

Job Type

Full time

Posted

June 08, 2026

Job Description

As a Technology Support I team member within the Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.


Job responsibilities
Provide end‑to‑end production support across applications both internal and external developed
Monitor, triage, and resolve incidents while meeting SLAs and cutoffs.
Drive root‑cause analysis and preventive fixes to reduce repeat issues.
Manage changes and releases with strong risk controls and documentation
Monitor service health; triage and restore fast
Perform RCA; implement preventive actions and run change/release with risk controls
Automate repetitive tasks to cut toil a...
        

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