Telecommunications Specialist

Description
We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.


Responsibilities:

• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.

• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.

• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.

• Develop and enhance system features to optimize performance and user experience.

• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.<...