Location
, metro manila, philippines
Job Type
Full-time
Posted
July 18, 2026
Job Description
Key Responsibilities
Supervise and manage daily telesales operations to ensure achievement of sales and productivity targets.
- Monitor agent performance through real-time observation, coaching sessions, and performance reviews.
- Conduct regular one-on-one coaching, feedback discussions, and team huddles.
- Identify performance gaps and implement action plans for improvement.
Motivate and develop team members to maximize productivity and conversion performance.
- Manage attendance, schedule adherence, and workforce utilization.
- Escalate performance concerns and recommend disciplinary actions when necessary.
- Support recruitment, onboarding, and training of new telesales agents. Oversee execution of all telesales campaigns including SME, ALDI, Universal Product Surveys, Sales Chats, and future sales initiatives.
- Ensure proper lead allocation and workload balancing across agents. <...