Telesales Team Leader

• Lead, motivate, and manage a team of telesales agents to meet and exceed daily, weekly, and monthly KPIs.
• Conduct regular coaching, call monitoring, and performance reviews to improve sales effectiveness.
• Prepare and assign daily sales targets, call quotas, and campaign priorities.
• Identify skill gaps and implement targeted training and coaching plans.
• Ensure proper execution of telesales campaigns, promos, and product offerings (Arena Plus platforms and features).
• Monitor call quality, conversion rates, and customer engagement metrics.
• Handle escalated customer concerns, objections, and complex cases when necessary.
• Coordinate with Marketing, CRM, and Operations teams for campaign alignment.

Reporting & Analysis

• Track and analyze individual and team performance metrics.
• Prepare daily, weekly, and monthly sales performance reports.
• Provide insights and r...