Temp Client Services Administrator

Our client in the Insurance industry is looking for a Temp Client Services Administrator.

Key responsibilities

1. Render client services
   • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
   • Update client personal details and AIMS notes
   • Provide correct and accurate advice to clients on products and services (TCF)
   • Inform clients and update changes to their policy (TCF)
   • Liaise with relevant departments to gather information to resolve clients' queries
   • Maintain required business retention rate
   • Handle all complaints and enquiries
   • Escalate complaints to Office Manager and Complaints Handling Officer
   • Follow complaints procedure
   • Handle all incoming calls and walk-in clients
2. Administrate loan requests
   • Collate all documents required ...