Ticketing Operations Specialist - Cebu

Role Overview

Division: SM Ticketmaster
Line Manager: Ticketing Operations Manager
Contract Terms: Full Time
Location: Philippines, Seaside Cebu
This role is based on site for our Cebu Operations.

Job Summary

The Ticketing Operations team is key to maintaining strong client relationships, both internal and external. The Operations Executive will support the implementation, support and troubleshooting of Ticketmaster’s ticket technology and assist with operational needs, including Call Centre and Box Office.

Responsibilities

• Answer calls from Call Centre and provide day to day ticketing support as required.
• Respond to customer enquiries via electronic communication.
• Assist with general and technical issues and escalating when necessary.
• Plan and manage operations during events as required.
• Assist the Manager with onboarding and training of new starters.
• Ensure agen...