Tier 2 Technical Support Engineer (Remote – Philippines)

Our client provides expert technical support to global customers and is responsible for:

• Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
• Working closely with customers to ensure full deployment, optimization, and ongoing support.
• Creating supporting documentation and knowledge base articles for customers.
• Delivering formal remote training sessions and hands‑on guidance to Cynet customers.
• Providing Tier 2 support – including in‑depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
• Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
• Understanding customer needs and contributing feedback to help shape and improve the Cynet product.

Requirements

• Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
• Good knowl...