Tosca Expert for Contact Center Automation

Join Tata Consultancy Services as a Tosca expert focused on contact center automation. Utilize strong automation skills in testing customer journeys and agent workflows across diverse banking environments.

This role is ideal for experts in Tosca with hands-on experience in UI APIs testing, using tools such as Selenium and Postman. You will provide technical leadership for maintenance releases and work within scaled Agile frameworks while ensuring stable automation solutions that enhance customer service operational efficiency.

Key Responsibilities:
• Drive end-to-end automation testing for customer journeys
• Implement automation on Agent Desktop and IVR workflows
• Provide leadership for enhancements and maintenance releases
• Collaborate in a scaled Agile environment using JIRA and Confluence
• Ensure scalable automation solutions within banking systems

Requirements:
• Expertise in Tosca and strong knowledge o...