Trade Desk Representative - Client Services

Interactive Brokers · Dublin, County Dublin, Ireland

Location

Dublin

Job Type

Full-time

Posted

May 25, 2026

Job Description

Responsibilities
 :Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment and emphasizing courtesy.
Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
Assist and support the Quality Assurance Department with complaint resolution.
Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
Analyse existing s...
        

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