Training & Change Enablement Manager

We are looking for a Training & Change Enablement Manager to join our team in Ireland or in Poland.

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The Training and Change Enablement Manager for Global Customer Service combines strategic execution, learning expertise, business transformation experience, and practical change leadership. In this role, you help customer service teams prepare for, adopt, and sustain new ways of working while protecting customer experience, reducing operational risk, and translating transformation investments into measurable value.

You will establish and scale the global frameworks, governance, tools, and playbooks for training and change management. Your work will connect training, change management, knowledge management, internal communications, business readiness, and adoption measurement for application across customer service regions.

You will assess the current maturity of training and change management capabilities ac...