Training Manager

We are looking for an experienced Training Manager (Service Desk) who will oversee end-to-end training operations, manage new hire training, support service desk transitions, and collaborate with clients across multiple geographies. This role requires strong leadership, communication, and expertise in service desk training.

Qualifications:

• Bachelor’s degree holder
• 6–8 years of relevant experience, including 4+ years managing training for Service Desk accounts
• Experience handling training for service desk operations (required)
• Strong background in client interactions, presenting training initiatives, and supporting SD transitions
• Knowledge of global training methodologies and effectiveness measurement
• Experience managing large ramp-ups across multiple geographies
• Experience leading trainers/AMs (preferred but not required)
• Train-the-Trainer Certification (required)...