Location
mandaluyong
Job Type
Full-time
Posted
June 04, 2026
Job Description
TSA 2 - Help Desk - Technical Support Representative - 22.01
Job Openings TSA 2 - Help Desk - Technical Support Representative - 22.01
About the job TSA 2 - Help Desk - Technical Support Representative - 22.01
BASIC FUNCTIONS:
- Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app troubleshooting.
- Muti - channel Technical Support (call: IB & OB, chats, emails)
- Outbound for follow up
KEY RESULT AREAS:
- FCR
- CSAT - Customer Satisfaction
COMPETENCIES NEEDED:
- Speakers well, ability to build rapport.
- Articulate and highly comprehensible
- Must be willing to work in a high call volume environment
- High Customer Service Comms
- Empathic and Great Comms <...
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