Upmarket Account Services Manager at ADP

Become the Upmarket Account Services Manager at ADP and lead a team dedicated to enhancing client service. Focus on team development and managing escalated client issues for optimized satisfaction.
In this role, you’ll be responsible for guiding a team of HCM Consultants in delivering high-quality client services. With a focus on mentoring, performance tracking, and implementing strategic objectives, your leadership will foster a culture of excellence. Resolve client escalations decisively while coordinating training and performance evaluations to build a talented team.
Key Responsibilities:
• Oversee daily team activities and ensure quality standards
• Mentor staff and identify their development needs
• Effectively manage client escalations and issues
• Implement business unit strategies in collaboration with teams
• Prepare reports to communicate team performance authority
Requirements:
• At least 5 years in client service environments
• Minimum 3 years ...