US Insurance voice process ||TM/SDM ||

2coms · Pune, Maharashtra, India

Location

Pune

Job Type

Full time

Posted

June 02, 2026

Job Description

Job Title: Team Manager / Delivery Manager – US Voice Process
Job Summary
We are seeking an experienced and results-driven Team Manager / Delivery Manager to oversee operations for our US Voice Process. The candidate will be responsible for managing a team of customer service professionals, ensuring service excellence, meeting key performance metrics, and maintaining compliance with client and regulatory requirements.
Key Responsibilities
Lead, mentor, and manage a team handling inbound/outbound calls related to US insurance (Health, Life, or Property & Casualty).
Drive team performance to meet and exceed KPIs such as AHT (Average Handle Time), FCR (First Call Resolution), CSAT (Customer Satisfaction), and SLA adherence.
Ensure compliance with client guidelines, regulatory standards, and internal SOPs.
Conduct regular...
        

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