Location
Chicago
Job Type
Full-time
Posted
July 21, 2026
Job Description
**Company description**
PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.
Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.
**Overview**
The Vice President, Customer Experience (CX) leads the development of customer-centered strategy across a portfolio of clients, ensuring every engagement is grounded in meaningful insights and aligned to business objectives. The VP provides functional leadership for Insights and Strategy, partners closely with cross-functional capability leaders, and establishes best practices that elevate strategic think...
PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.
Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.
**Overview**
The Vice President, Customer Experience (CX) leads the development of customer-centered strategy across a portfolio of clients, ensuring every engagement is grounded in meaningful insights and aligned to business objectives. The VP provides functional leadership for Insights and Strategy, partners closely with cross-functional capability leaders, and establishes best practices that elevate strategic think...