Voice Product Analytics - Associate

Help improve how customers experience service across voice and digital channels. In this role, you'll turn complex data into insights that inform product and operational decisions. You'll collaborate with partners across servicing, product, finance, marketing, and analytics to identify opportunities and measure impact. If you enjoy structured problem-solving, storytelling with data, and delivering results in an agile environment, this role offers meaningful visibility and growth.
As an **Associate, Voice Product Analytics** within the **Consumer and Community Banking Data and Analytics** organization, you will support advanced analytics work across Operations functions, channels, and products. You will contribute across the analytics lifecycle, including scoping, data lineage documentation, data development, hypothesis development, analysis, and insight generation. You will help teams understand customer journeys and friction points across voice and digital interactions. You wil...