Voice Quality Manager - Performance & Compliance Lead

A leading data analytics and digital operations firm in the Philippines seeks a Quality Manager for the Voice Process. The role includes developing quality frameworks, ensuring compliance, and coaching teams to enhance performance. Ideal candidates will have at least 3 years of quality management experience in a call center environment, strong analytical skills, and the ability to deliver actionable insights. The position promotes a culture of quality and accountability to improve customer experience and operational excellence.
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