WFH Gaming Customer Service / Team Lead |Laptop provided

Game Customer Service Representative — Remote (Philippines)

We're hiring on behalf of an international gaming company that offers casual gaming products (sweepstakes-style entertainment) to the US market. This fully remote role supports players around the clock across chat, email, and ticketing channels.

What You'll Do

• Respond promptly to player inquiries about gameplay, features, and technical issues
• Help players troubleshoot account, payment, and gameplay problems
• Guide players on rules, strategies, and ongoing promotions
• Log and track interactions using our support platform
• Escalate complex issues to development and QA teams as needed
• Flag recurring player feedback trends to help improve the product

What You'll Need

• 2+ years of customer service experience (gaming industry a plus)
• Excellent written and verbal English communi...