WFM Lead - Forecasting, Real-Time Ops & Analytics

Teleperformance is seeking a Workforce Management (WFM) Assistant Manager in Cape Town to support effective day-to-day management of workforce planning and operations. The role involves ensuring accurate forecasting, efficient scheduling, and proactive real-time management.

You will lead a team of WFM Analysts, collaborate with cross-functional teams, and play a key role in achieving performance targets and enhancing operational efficiency.