Location
taguig
Job Type
Full-time
Posted
June 04, 2026
Job Description
Are you ready to make an impact? Join Infosys BPM Philippines as a WFM Supervisor for our new campaign in BGC facility and jumpstart your career.
Your role will be focused more on:
- Liaison with onshore lead and participate in business/capacity planning workshop
- Oversee management of workforce and related function
- Coordinate peak and trough schedule management
- Analyzes data and assesses trends. Develops actionable insights and recommendations in support of business objectives.
Job Responsibilities:
- Ensure that workforce is staffed optimally by creating forecast and staffing models
- Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast
- Monitor SLAs and initiate contingency plans
- Builds effective working relationships with internal and external clients/customers
- Participates in s...