WMS Support Engineer I - Customer-Focused Troubleshooter

JDA Software in Monterrey is seeking a Support Engineer I to assist customers with issues related to the Warehouse Management System (WMS). This customer-facing role involves troubleshooting reported problems and ensuring effective issue resolution to maintain customer satisfaction.

The ideal candidate should have a Bachelor’s degree in computer science and 1+ year of relevant experience in customer support or technical troubleshooting, preferably with WMS. The position requires strong communication skills and the ability to work under pressure.